Frequently Asked Questions (FAQ)

If you have questions or want to get started with your very own custom playset, give him a call today at 423-479-2651.

Do prices include installation and delivery?

All prices include installation, NOT delivery.  Delivery is free within 20 miles of HOP's Fun Factory in Cleveland, TN, otherwise, the following delivery fees will apply:


  • $25 to $75 in Chattanooga, TN and surrounding areas
  • $75 to $125 in Knoxville, TN and surrounding areas
  • $100 to $150 in Nashville, TN and surrounding areas


  • $75 to $150 in Huntsville and surrounding areas
  • $125 to $175 in Birmingham, AL and surrounding areas

Do HOP's Fun Factory playsets require level ground?

No.  Every playset is custom built, so we can usually accommodate sloped or uneven spaces.

What is the HOP's UPgrade?

HOP's UPgrade gives your child "room to grow" by adding more headroom.  Standard playsets are 8' tall and include an 8' slide.  HOP's UPgraded playsets are 10' tall and include a 10' slide.  The additional height gives your child approximately 1' additional headroom on both the upper and lower floor or play area.

Are HOP's Fun Factory playsets built on-site?

Once your playset design is complete, materials are pre-cut and pre-drilled at HOP's Fun Factory then delivered and installed at your location.